Replacement Guarantee

1. Our Guarantee

Workforce Consultant is committed to delivering high-quality placements that last. If a placed candidate leaves your organisation or is terminated for any reason within the guarantee period set out in your recruitment agreement, we will provide a replacement search as described below.

2. Guarantee Period

The standard replacement guarantee period is 90 days from the candidate's start date, unless a different period is specified in your signed recruitment agreement. Executive and retained searches may include extended guarantee terms agreed in writing.

3. Replacement Conditions

To qualify for a free replacement search, the client must:

• Notify Workforce Consultant in writing within 7 days of the candidate's departure;
• Have paid all applicable placement fees in full and on time;
• Not have materially changed the role, reporting structure, or remuneration after placement;
• Provide reasonable cooperation and feedback during the replacement search.

4. Refund Policy

Where a replacement search is not possible or not accepted by the client, a pro-rata refund may be payable in accordance with the fee schedule in the recruitment agreement. Refunds are calculated from the date of the candidate's departure and are typically issued within 30 days of approved claim.

Refunds do not apply where the candidate's departure results from redundancy, restructure, merger, role elimination, or circumstances outside Workforce Consultant's reasonable control.

5. Exclusions

The guarantee does not apply if:

• The client fails to meet payment terms;
• The role requirements change materially after acceptance;
• The candidate leaves due to a breach of workplace law or policy by the client;
• The placement was made on a fixed-term contract that expires naturally.

6. How to Make a Claim

Claims must be submitted by email to contact@workforceconsultant.io with the candidate's name, start date, departure date, and a brief explanation. We will acknowledge receipt within 2 business days and respond with next steps.

7. General

This policy is subject to the specific terms of your recruitment agreement. In the event of any inconsistency, the signed agreement prevails. We reserve the right to update this policy from time to time.

8. Contact

For questions about our replacement guarantee or refund policy, contact us at contact@workforceconsultant.io or write to Workforce Consultant, Endeavour Hills, VIC 3802, Australia.